SHIPPING & RETURN POLICY
SHIPPING
We offer free shipping on selected products within the continental U.S.
Please contact us before purchasing if you have any questions.
Our primary shipping vendor is Fedex ground with insurance. For small accessories, P.O. boxes, or non-continental US customers, we may use the United States Postal Service.
Expedited Orders
We will upgrade the shipping delivery method to 2-day, or overnight (if applicable) upon request (charges will apply).
Consignment Items
Consignment Items do not qualify for free shipping, Shipping will be calculated at checkout.
Sales Tax
8.625% sales tax will be added to all orders within New York State.
INTERNATIONAL SHIPPING
Canada
Our primary shipping vendor is USPS airmail priority with insurance (which includes a tracking number). FedEx or UPS may be available upon request.
International Orders
Our primary shipping vendor is USPS airmail priority with insurance. USPS airmail express with insurance (which includes a tracking number) may be requested (charges may apply). The United States Postal Service has a $500 limit for insurance for certain countries. Some manufacturers restrict sales outside of the US. Please email S.S.G.B. before placing your order if you have any questions.
(International buyers, please note: Import duties, charges and taxes (typically collected upon delivery or pickup) are the buyer’s responsibility and are not included in the item price or shipping charges. Please check with your customs office prior to buying to determine what these additional costs will be.)
Handling Time
Orders will be shipped within 48 hours after payment has been received and cleared.
Delivery Time
Orders should arrive within 2-5 days in the US, and 1-2 weeks for international orders.
RETURN POLICY
Returns on New items are accepted (unless noted in the description), and must occur within 4 days from when you receive the item. (buyer must notify us that they will be returning the item within 4 days of receiving the item, or return will be void)
Buyer pays for shipping cost , Buyer is responsible for returning the item undamaged, we can provide return label which cost will be deducted from the refund owned to the buyer.
A 5% restocking fee will also be assessed upon return of the item.
We reserve the right to refuse refund if item is not returned in the same condition it was originally shipped to the buyer.
Returns on Used items are accepted (unless noted in the description), and must occur within 72 Hours after receiving the item. (buyer must notify us within 72 hours of receiving the item if they plan to return the item or return will be void. Buyer pays for return shipping , Buyer is responsible for returning the item undamaged.
We can provide return label which cost will be deducted from the refund owned to the buyer. A 5% restocking fee will also be assessed upon return of the item.
Used effects pedals and accessories are not returnable.
All items must be complete including all original packaging, accessories and documentation.
With the exception of defective and/or “damaged during shipping” items, all shipping charges will be charged to the customer, even if the order was shipped free.
Items will be inspected before issuing a credit. S.S.G.B. reserves the right to refuse items that were not returned to us in the same condition as when they were delivered to the customer.
Certain items are non-returnable (effect pedals, tubes, strings etc.).
Item marked as Consignment Items are not returnable.